Call Center Offshore Outsourcing Locations
Technology has broken down the distance barrier that helps globalization of jobs - a prime example of which is the Call Center Offshore Outsourcing.
Companies in developed countries like the United States are outsourcing their call center needs to various offshore locations around the world. Customer service and business process outsourcing are the common business responsibilities handles by these call centers.
Here are some of the top call center offshore outsourcing locations.
India, the world's most populous democracy in the world, continues to lord it over in this field because of its English-speaking citizens and, moreso, because of its world-recognized proficiency and competency in Information Technology. Its call center industry has helped India become one of the fastest growing economies in the world today.
Not to be left behind is China. With its emerging economic strength, largest population in the world and lower salaries, China is becoming an attractive offshore location for call center. Their English-speaking capabilities, though, is not yet the same as that of India.
In Southeast Asia, Vietnam and the Philippines have also made it presence felt in the call center industry. The Philippines' main advantage is its citizens neutral English accent.
In South America, countries such as Brazil and Argentina cater to call centers that serve the large Spanish speaking customers and consumers of the United States. Companies wishing to capture the Latin American markets tap the call centers in this continent.
Doing business nowadays have no boundaries. A credit complaint from the US can easily be resolved in any of call center outsourcing locations offshore in any given time.
